Value-Creation through the Balanced Scorecard Oriented TQM Concept (Authors: Dr. Mike C. K. Lam and Mr. Q.S. Ren)Beijing Western Consultants (www.bscchina.com)AbstractThis paper tries to solve some of the issues concerning total quality management (TQM). Firstly, what does a TQM (business excellence...

时间:2025-06-10 17:17栏目:高等教育