奔驰售后服务满意度调查问卷

Page 1 of 16ASIAN PACIFIC VersionQuestionnaireMercedes-BenzCustomer Satisfaction IndexAfter-SalesPassenger CarsVersion 6.0Jan. 2008Global Service & Parts Mercedes-Benz – CSI Questionnaire 2007GSP/MRP, Markus-Oliver KrickPage 2 of 16访问员 提示 : 根据奔驰名单记录被访者资料/ Interviewer Instructions : Record information according to information on the Mercedez-Benz sample listsABOUT THE RESPONDENTQ19.被访者姓名:Respondent Name:Q20.电话号码:Tel. No:Q21. 被访者性别Gender of Respondent:男 / Male – 1女 / Female - 2Q22. 被访者身份:Status of Customer: 车主 / Owner of the car – 1 司机/ Driver of the car – 2 其他/ 不知道/Others/ Don’t know - 3ABOUT THE RESPONDENTS’ BENZ CARQ23.车辆登记年/月份:Vehicle Registration Year/ Month:Q24.车牌号码:License No.:Q25.现时车辆的里数:Current Mileage of the vehicle:Q26.车辆型号:Vehicle Model:Q27. 是否为此服务付费 / Have to pay for this work全部付费/ Yes for everything - 01付了一部分/ Yes, partly - 02没有付费/ No- 03 Q28.取车日期:Vehicle Collection Date:Q29.维修顾问:Service Advisor:Q30.奔驰特许服务中心:Service Centre/ Dealer Name:Q41. 国产车/进口车CKD/CBU国产车/ CKD – 1进口车/ CBU – 2Q42 没有付费的主要原因是 / How was this done predominantly 保修期内/Under warranty善意索赔/ Under goodwill被保险范围/ As an insured event其他 / (不要读出) 不知道/ Others / DKQ31.上次去特许服务中心所受的服务/ Service Carried Out During Last Visit:常规保养/ Routine Service1一般维修/ Repair2常规保养包括维修 / Routine Service Includes Repair3钣金和喷漆 / Body & Paint Repair4其他原因 / Other reasons5ABOUT TODAY’S INTERVIEW （Agency internal use）Q32. 访问员姓名:Interviewer Name:Q33. 访问员号码 : Interviewer ID No.:访问日期 / Date of InterviewQ34. 日Day (DD):_ _Q35. 月Month (MM):_ _Q36. 年Year (YYYY): _ _ _ _Q37. 季期 Quarter:Q1 – 01Q2 – 02Q3 – 0...