1.引言...................................................................................................................................32.佳都国际对CRM/ERP分销业务需求................................................................................43ORACLE公司简介................................................................................................................63.1Oracle公司简介..........................................................................................................63.2Oracle成功的案例......................................................................................................84.佳都国际ERP/CRM系统方案建议....................................................................................144.1应用产品方案............................................................................................................144.1.1产品范围..............................................................................................................................144.1.2ORACLECRM/ERP系统解决方案介绍..........................................................................154.1.3ORACLEERP解决方案介绍............................................................................................234.2Oracle方案硬件及网络配置要求.............................................................................334.2.1OracleCRM/ERP系统的访问结构...................................................................................344.2.3OracleCRM/ERP系统对硬件的要求...............................................................................345.佳都国际ERP/CRM系统教育培训....................................................................................415.1教育培训.....................................................................................................................41Oracle教育培训服务的宗旨:..................................................................................................416.1.1培训的目的..........................................................................................................................426.1.2培训的益处..........................................................................................................................426.1.3培训的种类.......................................................................................................................426.2培训草案.....................................................................................................................446.2.1培训教师..............................................................................................................................446.2.2培训方式..............................................................................................................................456.2.3工作角色及培训计划.......................................................................................................456.2.4技术转移..............................................................................................................................486.2.5培训日程和天数(CRM部分)........................................................................................496.2.6培训计划总结......................................................................................................................497.建议的技术支持计划与维护方案...