第一章前言........................................................................................................................................................................1第二章企业概况................................................................................................................................................................3第一节企业简介...........................................................................................................................................................3第二节企业组织结构及职能范围................................................................................................................................3第三节企业常用词解释................................................................................................................................................6第三章企业整体销售流程概况........................................................................................................................................7第一节销售流程............................................................................................................................................................73．1．1销售计划.......................................................................................................................................................73．1．2销售合同.......................................................................................................................................................73．1．3销售订单及结算.........................................................................................................................................103．1．4促销管理...................................................................................................................................................22第二节整体需求描述..................................................................................................................................................233．2．1整体需求...................................................................................................................................................233．2．2价格、促销管理需求...............................................................................................................................243．2．3货品管理需求...........................................................................................................................................273．2．4客户管理需求...........................................................................................................................................303．2．5系统需求...................................................................................................................................................35第四章企业各部门需求..................................................................................................................................................37第一节重点客户部.....................................................................................................................................................374．1．1部门职责...................................................................................................................................................374．1．2部门岗位结构.........
