佳都国际（集团）有限公司CRM/ERP系统建议书1.引言............................................................................................................................32.佳都国际对CRM/ERP分销业务需求...........................................................................43ORACLE公司简介..........................................................................................................63.1Oracle公司简介....................................................................................................63.2Oracle成功的案例................................................................................................84.佳都国际ERP/CRM系统方案建议..............................................................................144.1应用产品方案......................................................................................................144.1.1产品范围.....................................................................................................................144.1.2ORACLECRM/ERP系统解决方案介绍.....................................................................154.1.3ORACLEERP解决方案介绍......................................................................................234.2Oracle方案硬件及网络配置要求........................................................................334.2.1OracleCRM/ERP系统的访问结构............................................................................344.2.3OracleCRM/ERP系统对硬件的要求.........................................................................345.佳都国际ERP/CRM系统教育培训..............................................................................415.1教育培训..............................................................................................................41Oracle教育培训服务的宗旨：...........................................................................................416.1.1培训的目的..................................................................................................................426.1.2培训的益处..................................................................................................................426.1.3培训的种类...............................................................................................................426.2培训草案..............................................................................................................446.2.1培训教师.....................................................................................................................446.2.2培训方式.....................................................................................................................456.2.3工作角色及培训计划................................................................................................456.2.4技术转移.....................................................................................................................486.2.5培训日程和天数（CRM部分）..................................................................................496.2.6培训计划总结..............................................................................................................497.建议的技术支持计划与维护方案............................................................................507.1维护和支持目标..............................................
