百世物流苏州店加项目配送管理研究摘要物流企业涉足商业配送是一种新的业务探索，也将会形成一个新的利润增长点。百世物流科技有限公司上线的店加项目就是这样的一种尝试，该项目取得了较快的发展，但配送管理效率有待进一步提升。本文从苏州店加业务范围及客户，部门设置与人员安排，业务流程，配送车辆，配送区域，配送服务水平等方面对现状进行分析。提出苏州店加配送方面出现的配送车辆多，配送成本高，载重利用率低，配送成本高，配送服务交流性差，货损率高，配送不及时这四个问题，对这四个问题逐一分析。最后提出设定配送区域的客户订货时间，采用节约里程法规划配送路线，制定司机服务标准，提高装货效率，改善送货工具，加强送货时效管理这四个解决对策，将有助于降低店加配送成本，增强客户满意度。【关键词】百世物流，苏州店加，配送管理StudyonDistributionManagementofSuzhouStoreProjectofBestLogisticsTechnologyCo.LtdAbstractLogisticscompaniesareinvolvedinbusinessdistributionasanewbusinessventure,andanewsourceofprofitgrowth.BestLogisticstechnologyco.,LTDlaunchedstoreproject,whichissuchanattempt.Theprojecthasachievedrapiddevelopment,butthedistributionmanagementefficiencyneedsfurtherimprove.ThispaperanalyzesthepresentsituationofthedistributionserviceinSuzhouStoreProject,includingscopeandcustomer,Departmentestablishmentandpersonnelarrangement,businessprocess,distributionvehicle,distributionarea,distributionservicelevelandsoon.ThispaperanalyzesfourproblemsexistinginthedistributionofSuzhouStoreProject.Thefirstproblemistheexcessiveuseofvehicles,resultinginhighcostofdistribution;thesecondproblemisthelowrateofutilizationofvehicleload,resultinginhighcostofdistribution;thethirdproblemisthedistributionofpoorserviceattitude,highdamagerateanddeliveryprocess,Thefourthproblemisthatitcannotbedeliveredintime.Finallyputforwardcountermeasures,including:thecustomersindifferentdistributionarealsetdifferentorde,rtime;planningdeliveryroutesbysavingmileagemethod;makethedeliveryoperationservicestandards,improvetheloadingefficiency;improvedeliverytools,strengthenthemanagementofdeliverytime.ThesemeasureswillhelpreducethecostofdistributionandthebestlogisticsSuzhoubranch,enhancecustomersatisfaction.Keywords:BestLogistics;SuzhouStoreProject;distributionmanagement;目录一、绪论..........................................................................................................................................1（一）研究背景、目的与意义...............................................................................................1（二）国内外研究综述...........................................................................................................1二、百世物流苏州店加配送现状分析...........................................................................................2（一）百世物流苏州店加简介...............................................................................................2（二）百世物流苏州店加运作现状.......................................................................................2（三）百世物流苏州店加配送现状.......................................................................................4三、百世物流苏州店加配送存在的问题.......................................................................................5（一）配送车辆数多，配送成本高.......................................................................................5（二）缺乏线路规划，载重利用率低.........................................................
