德邦物流绩效评价研究目录摘要.............................................................................................................................................1ABSTRACT.....................................................................................................................................2一、引言.........................................................................................................................................3（一）绩效评价的概念..........................................................................................................31.绩效的概念....................................................................................................................32.绩效评价的概念............................................................................................................33.绩效评价方法................................................................................................................4（二）绩效评价的内容..........................................................................................................51.工作业绩........................................................................................................................52.工作能力........................................................................................................................53.工作态度........................................................................................................................5（三）360度绩效评价............................................................................................................51.360度绩效评价的概念..................................................................................................52.360度绩效评价的优缺点..............................................................................................6二、德邦物流绩效评价现状.........................................................................................................7（一）业务员的绩效评价现状..............................................................................................7（二）客服的绩效评价现状..................................................................................................8（三）操作位员的绩效评价现状..........................................................................................9（四）财务位员的绩效评价现状..........................................................................................9（五）技术位员的绩效评价现状........................................................................................10（六）管理位员的绩效评价现状........................................................................................10三、德邦物流绩效评价存在问题及原因...................................................................................11（一）德邦物流绩效评价存在的问题................................................................................111.德邦物流对绩效评价认识中的问题..........................................................................112.德邦物流绩效评价执行过程中的问题......................................................................11（二）德邦物流绩效评价存在问题的原因分析................................................................131.企业对绩效评价体系的重要性认识不足............................................
