目录第一章公文处理.............................................................4一、公文处理办法.............................................................4（一）流程......................................................................41．发文流程：.......................................................42．收文流程：.......................................................6（二）办法......................................................................71总则................................................................................72公文种类...................................................................73公文格式...................................................................84行文规则...................................................................85发文办理...................................................................96收文办理................................................................117公文归档、销毁..............................................128公文管理................................................................129附则............................................................................12二、内部工作单处理办法........................................19（一）流程...................................................................19（二）办法...................................................................20附表：工作交办通知单...............................21附表：工作催办通知单...............................22附表：工作联系通知单...............................23附表：工作落实反馈单...............................24附表：工作请示单...........................................25附表：工作报告单...........................................26第二章印信管理.......................................................27一、印章管理办法..........................................................27（一）流程...................................................................27(二)办法.........................................................................27附表：用印申请单...........................................29二、介绍信管理制度....................................................30（一）.................................................................................................流程30（二）办法...................................................................31第三章事务管理..........................................................32一、通讯管理办法..........................................................32附表：对讲机借用台帐...............................33附表：中继线测试记录表.........................33附表：话务值班记录表...............................34话务员规范用语.................................................34二、公务用车管理办法..............................................35（一）流程...................................................................35（二）办法...................................................................38三、接待工作管理制度..............................................39（一）流程...................................................................39（二）办法...................................................................40四、电话记录制度..........................................................43（一）流程...................................................................43（二）办法............
