目录摘要....................................................IABSTRACT..............................................II一、绪论.................................................1（一）研究背景.........................................1（二）国内外研究现状...................................1（三）研究目的与意义...................................2二、酒店企业的发展现状...................................3（一）酒店企业发展状况.................................3（二）酒店企业人才流失现状.............................4三、酒店员工流失现状的原因分析...........................4（一）外部环境因素.....................................4（二）组织内部因素.....................................6（三）个人因素.........................................9四、酒店员工流失现状的对策研究..........................10（一）加强人员的甄选与录用，保持人才队伍的稳定性......10（二）重视员工的培训与开发，提升员工的工作能力........11（三）建立有效的薪酬激励体系，吸引和保留优秀员工......12（四）塑造和强化企业文化，增强员工对企业的认同感......14（五）重视员工的职业发展需求，设置双职业通道..........14五、总结................................................15致谢.....................................................16参考文献.................................................17I摘要产业结构的优化升级，旅游业的加速发展，带动了我国酒店行业的蓬勃发展酒店业作为劳动密集型的现代服务业，是否拥有一批优秀、高素质的员工是酒店能否成功的关键。然而，近年来酒店从业人员整体素质偏低、员工招聘难、员工离职率高等问题一直困扰着酒店的管理者。酒店间的竞争实质表现为人力资本的较量，居高不下的员工流失率不仅会增加酒店的人工成本，而且会损害酒店的服务质量和声誉，不利于酒店的长远发展。本文将从酒店行业人员流失的现状出发，通过结合目标企业的实际情况，从宏观外部环境、企业内部以及个体因素方面进行分析研究，并从人力资源管理的角度提出相应的解决策略：加强员工招聘、重视员工培训、建立有效的薪酬体系、营造良好的企业文化以及指导员工职业生涯规划，以期解决酒店业人员流失过大问题，保证酒店企业的持续健康发展。关键词：员工流失；酒店管理；竞争；劳动力市场；IIABSTRACTOptimizationandupgradingofindustrialstructure,acceleratethedevelopmentoftourism,ledtotherapiddevelopmentofhotelindustryinourcountry.Hotelindustryaslabor-intensivemodernserviceindustry,whetherhasagroupofexcellent,high-qualitystaffisthekeytosuccessofthehotel.Inrecentyears,however,thehotelstaffoverallqualityislow,employeerecruitment,highemployeeturnoverratehasbeenplaguedbyhotelmanagers.Hotelcompetitionessenceofhumancapital,highstaffturnoverwillnotonlyincreasethehotellaborcosts,butalsodamagethehotel'sservicequalityandreputation,isnotconducivetothelong-termdevelopmentofthehotel.Thisarticlestartingfromthepresentsituationofthehotelindustrypersonnelloss,bycombiningtheactualsituationofthetargetenterprise,fromthemacroscopicinternalandexternalenvironment,theenterpriseresearchandanalyzetheindividualfactors,andputsforwardcorrespondingsolutionsfromtheperspectiveofhumanresourcemanagementstrategies:strengtheningthestaffrecruitment,attachesgreatimportancetostafftraining,establishaneffectivecompensationsystem,createagoodcorporatecultureandguidethestaffcareerplanning,inordertosolvetheproblemofhotelstafflossistoolarge,whichguaranteethesustainedandhealthydevelopmentofthehotelbusiness.Keywords：employeeturnover；hotelmanagement；competition；labourmarket；1一、绪论（一）研究背景在我国加快调整产业结构，大力发展旅游业的大背...
