话务员业务办理手册通用话术模版.............................................................................5一、互联网类.............................................................................61、移动数据流量（人工优先办理）.....................................................................................62、高校WLAN............................................................................................................................63、WLAN（wlan标准套餐人工优先办理）........................................................................74、随e行/随e行3G卡..........................................................................................................7二、自有业务类.........................................................................8（一）支付类..........................................................................................................................81、手机支付....................................................................................................................82、手机钱包....................................................................................................................83、手机银行卡支付业务.................................................................................................84、E动商网.....................................................................................................................9（二）飞信..............................................................................................................................91、飞信（人工优先办理）...........................................................................................92、飞信交友....................................................................................................................9（三）音乐类........................................................................................................................101、彩铃（目前流程：人工优先办理）.....................................................................102、无线音乐俱乐部......................................................................................................103、无线音乐排行榜（首发）.......................................................................................114、音乐随身听..............................................................................................................11（四）位置类........................................................................................................................121、手机导航..................................................................................................................12（五）应用类........................................................................................................................121、MM业务.....................................................................................................................122、来电提醒（目前流程：人工优先办理）.............................................................123、开机早知道..........................................................................................................一三4、手机电视..............................................................................................................一三5、手机视频...............................................................
