0山东电信短信秘书山东电信短信秘书用户手册用户手册中国电信山东分公司2010年1月第1页共48页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共48页目录1、产品介绍............................................................................................................................................21.1产品定义.........................................................................................................................................21.2产品分类.........................................................................................................................................21.2.1按使用方式划分.....................................................................................................................21.2.2按使用功能划分..................................................................................................................31.3应用场景.........................................................................................................................................52、使用流程............................................................................................................................................62.1业务注册.........................................................................................................................................62.2登录方式.......................................................................................................................................62.2.1互联网web页面方式：........................................................................................................62.2.2本地客户端方式：..............................................................................................................62.3业务订购.........................................................................................................................................62.4业务退订.........................................................................................................................................72.4.1用户自助退订业务..............................................................................................................72.4.2用户拨打10000号退订业务..............................................................................................73、业务资费............................................................................................................................................83.1资费组成.........................................................................................................................................83.1.1功能费..................................................................................................................................83.1.2短信上行费..........................................................................................................................84、终端支持情况....................................................................................................................................95、客服流程..........................................................................................................................................105.1业务咨询、投诉：.......................................................................................................................105.2业务查询........
