客户服务标准V1.0编写人：XX审核人：签发人：生效日期：XXXXXX公司目录1目的........................................................................................................................................32适用范围.................................................................................................................................33客户服务标准说明..................................................................................................................33.1电话报到服务项目................................................................................................................33.1.1项目说明........................................................................................................................33.1.2执行时间........................................................................................................................33.1.3执行要点........................................................................................................................33.1.4流程................................................................................................................................33.1.5参考话术........................................................................................................................53.2网站生产进程告知服务项目.................................................................................................53.2.1项目说明........................................................................................................................53.2.2执行时间点及执行要点列表.........................................................................................53.2.3网站生产流程................................................................................................................73.2.4“网站开始生产”进度告知话术.......................................................................................93.3续费提醒服务项目................................................................................................................93.3.1项目说明........................................................................................................................93.3.2执行时间........................................................................................................................93.3.3执行要点........................................................................................................................93.3.4流程..............................................................................................................................103.3.5续费提醒话述..............................................................................................................113.4系统调整告知服务项目.......................................................................................................133.4.1项目说明......................................................................................................................133.4.2执行时间......................................................................................................................133.4.3流程..............................................................................................................................133.5投诉申告处理服务项目.................................................................
