特约店管理系统DealerManagementSystem售后服务管理系统版本1.1广州本田汽车有限公司2005年11月CopyrightGuangzhouHONDAAutomobileCO.,LTD.AllRightsReserved目录1.系统概述........................................................................52.前台业务........................................................................62.1.接待........................................................................62.2.作业单制作..................................................................82.2.1.用户陈述...............................................................102.2.2.作业指示...............................................................102.2.3.维修项目、零件和其它费用...............................................132.2.4.车辆检查...............................................................232.3.客户资料...................................................................232.4.车辆资料...................................................................242.5.车历查询...................................................................252.6.零件库存查询...............................................................262.7.派工.......................................................................272.7.1.派工...................................................................272.8.零件处理...................................................................292.8.1.零件预订...............................................................292.8.2.零件返回...............................................................302.9.工场处理...................................................................312.10.完工检查...................................................................322.11.结算单制作.................................................................332.12.收款.......................................................................342.13.交车.......................................................................352.14.进度查询...................................................................362.15.跟踪服务...................................................................372.15.1.预览...................................................................372.15.2.打印...................................................................372.15.3.查看...................................................................382.15.4.不满意处理.............................................................392.15.5.调查结果汇总...........................................................402.15.6.车历查询...............................................................402.16.来厂促进...................................................................412.17.管理板.....................................................................422.18.预约.......................................................................432.18.1.新增...................................................................442.18.2.修改...................................................................442.18.3.删除...................................................................442.18.4.导出...................................................................452.18.5.统计...................................................................453.首保保修.......................................................................473.1.首保确认.....................
