---公司班组工作手册（客服班组）编写人：审核人：批准人：---公司二〇一五年一月BZSC-SYJHYDS-KF-02目录1总则···················································································72职责分工·············································································82.1应急联络表········································································82.2班组职责···········································································92.3岗位设置·········································································102.4岗位职责·········································································112.4.1高级主管职责·································································112.4.2客服主管职责·································································112.4.3客服领班岗职责······························································112.4.4客服助理岗职责······························································112.4.5收发助理岗职责······························································122.4.6前台服务领班岗职责························································122.4.7前台服务助理岗职责························································122.4.8成本核算岗职责······························································122.5岗位技能要求···································································132.5.1高级主管岗····································································132.5.2客服主管岗····································································132.5.3客服领班岗····································································132.5.4客服助理岗····································································132.5.5收发助理岗····································································132.5.6前台服务领班岗······························································142.5.7前台服务助理岗·············...
