重庆交通大学60周年校庆志愿者服务指南情系交大志愿六十重庆交通大学校庆办公室共青团重庆交通大学委员会重庆交通大学青年志愿者协会二〇一一年十〇月重庆交通大学60周年校庆志愿者誓词我志愿服务于重庆交通大学六十周年校庆活动，弘扬志愿服务精神，践行志愿服务理念，团结协作、积极进取、热情服务，珍惜和维护重庆交通大学的声誉，为重庆交通大学争光，为校庆添彩。让志愿者的微笑成为重庆交通大学最好的名片！目录第1章志愿者与志愿服务................................................................51.1志愿者及志愿服务的意义....................................................51.2做一名合格的志愿者............................................................9第2章基础知识培训......................................................................132.1重庆市概况..........................................................................132.1.1重庆简介................................................................132.1.2重庆历史................................................................132.1.3历任领导................................................................202.1.4旅游资源................................................................212.1.5其他........................................................................242.2重庆交通大学概况..............................................................252.2.1交大简介................................................................252.2.2历史沿革................................................................282.2.3人才战略................................................................292.2.4名师荟萃................................................................302.2.5知名校友................................................................322.2.6学校领导................................................................342.2.7科研成果................................................................352.2.8学术交流................................................................362.2.9交大精神................................................................362.2.10学科专业..............................................................38第3章校庆志愿服务志愿者管理办法..........................................433.1校庆志愿服务的要求..........................................................433.2校庆志愿服务的规范..........................................................443.3校庆志愿者管理..................................................................453.4志愿者安全保障制度..........................................................483.5志愿者激励方案..................................................................513.6志愿者应急处置方案..........................................................52第4章校庆志愿者礼仪知识培训..................................................534.1服务礼仪基本原则..............................................................534.2仪容礼仪..............................................................................544.3仪态礼仪..............................................................................564.4见面礼仪..............................................................................66第5章校庆志愿者服务工作技巧培训..........................................735.1应变技巧..............................................................................735.1.1平日的积累............................................................73...
