收派员工作流程与服务规范目录服务准则.........................................................4前言..............................................................5工作准备篇.......................................................5一、参加班前列会...................................................5二、准备工具........................................................5三、自我准备........................................................6收件篇............................................................6一、收件标准流程....................................................6(一)收件流程......................................................6(二)接收信息......................................................6(三)至客户处......................................................7(四)现场操作......................................................8(五)与客户道别...............................