附录一内部资料注意保密网优中心直放站设备代维服务要求及流程2009年1月5日目录目录...................................................................2前言..................................................................3第一部分直放站设备代维要求总则...........................................3一、代维设备范围...................................................................................................3二、代维公司的基本要求.......................................................................................3三、代维巡检测试工作及周期...............................................................................4四、直放站主设备与小区分布设备维护及故障处理工作...................................4五、投诉处理工作...................................................................................................4六、直放站集中监控要求.......................................................................................4七、代维维护规范和规程要求...............................................................................5八、代维协作要求...................................................................................................5九、记录表填写要求及上报要求...........................................................................5十、考核计算及管理办法.......................................................................................6第二部分代维各专业要求细则..............................................7附件一、代维巡检测试等工作.......................................................................................7附件二、直放站主设备与小区分布设备维护及故障处理工作.................................12附件三、投诉处理规程.................................................................................................14附件四：直放站集中监控要求.....................................................................................15附件五：临时工作要求.................................................................................................17附件六：考核计算及管理办法细则.............................................................................18附表一、直放站设备及小区分布系统巡检记录表.....................................................22附表二、CQT拨打测试记录表......................................................................................23附表三、GPRS/EDGE性能测试记录表..........................................................................24附表四、直放站主设备及小区分布系统现场主机性能测试表.................................25附表五、直放站主设备及小区分布系统现场天馈线性能测试表.............................26附表六、现场资产记录表...........................................................................................27附表七、直放站故障记录表.........................................................................................28附表八、直放站及小区分布系统投诉处理记录表.....................................................29附表九、直放站及小区分布系统巡检及投诉处理月报表.........................................30附表十、直放站及小区分布系统维护临时工作委派月度考核评分表.....................31附表十一：上站巡检现场情况登记表.........................................................................32附表十二：出保设备更换确认单.................................................................................33附表十三：配备仪器仪...
