目录第1章超市理货员职业道德规范....................................................................................................2第1.1节超市理货员职业道德...................................................................................................2第1.2节超市理货员职业道德规范...........................................................................................31.2.1待客职业道德规范...........................................................................................................31.2.2理货员行为规范...............................................................................................................4第2章理货员岗位概述....................................................................................................................4第2.1节理货员的职业特征.......................................................................................................4第3章理货员岗位实务....................................................................................................................5第3.1节工作流程.......................................................................................................................53.1.1营业前准备.......................................................................................................................53.1.2营业中作业.......................................................................................................................53.1.3营业后作业.......................................................................................................................6第3.2节岗位职责.......................................................................................................................63.2.1理货员的工作原则...........................................................................................................63.2.2理货员的基础工作...........................................................................................................6第3.3节理货员的岗位描述.......................................................................................................7第4章理货员必备知识....................................................................................................................7第4.1节商品知识.......................................................................................................................74.1.1商品的分类及标识...........................................................................................................74.1.2商品的防损.......................................................................................................................8第4.2节商品陈列知识...............................................................................................................84.2.1超市卖场布局...................................................................................................................84.2.2商品陈列...........................................................................................................................94.2.3商品价签及POP管理规定............................................................................................16第4.3节退货.............................................................................................................................224.3.1顾客退换货标准.......................
