天猫超市商家手册（2013版）目录第一章入驻天猫超市..............................................................................................................3(一)商家入驻标准..............................................................................................................3(二)商家入驻流程..............................................................................................................41.入驻申请..................................................................................................................42.沟通洽谈..................................................................................................................53.商家入驻资料准备...................................................................................................54.合同填写规范..........................................................................................................65.合同签订流程..........................................................................................................8第二章接入准备....................................................................................................................10(一)商家建档....................................................................................................................10(二)商品建档、文描........................................................................................................101.商品建档操作流程.................................................................................................102.操作指南................................................................................................................103.文描客诉管理........................................................................................................19第三章商品入库....................................................................................................................20(一)基本定义....................................................................................................................20(二)入库操作流程............................................................................................................201.入库单操作流程.....................................................................................................202.商家送货入仓流程.................................................................................................22(三)仓库收货规则要点.....................................................................................................261.国产商品标识........................................................................................................262.进口商品标识........................................................................................................263.商品保质期............................................................................................................274.商品的单证............................................................................................................275.商品的包装............................................................................................................276.收货区验货、收货.................................................................................................277.快递到货...................................................................................
