某地产物业家政部工作手册[1]VIP免费

目录碧桂园物业家政部工作手册目录第一节部门职责及工作目标1一、家政部部门职责..........................................................................................1（一）财务视角..........................................................................................................1（二）顾客视角..........................................................................................................1（三）内部流程视角..................................................................................................1（四）员工学习与成长视角......................................................................................2二、家政部工作目标及衡量标准......................................................................2（一）财务视角..........................................................................................................2（二）顾客视角..........................................................................................................2（三）内部流程视角..................................................................................................2（四）员工学习与成长视角......................................................................................4三、部门架构......................................................................................................5第二节岗位职务说明书7一、总管职务说明书..........................................................................................7二、副总管职务说明书......................................................................................8三、助理职务说明书..........................................................................................9四、主管职务说明书........................................................................................10五、办公室领班职务说明书............................................................................11六、清洁工领班职务说明书............................................................................12七、灭四害领班职务说明书............................................................................14八、板房领班职务说明书................................................................................16九、文员职务说明书........................................................................................17十、仓库管理员职务说明书............................................................................19十一、钥匙管理员职务说明书........................................................................20十二、派报员职务说明书................................................................................21十三、司机职务说明书....................................................................................22十四、搬运工职务说明书................................................................................23十五、清洁工职务说明书................................................................................24十六、板房服务员职务说明书........................................................................26十七、灭四害员职务说明书............................................................................27第三节操作规程29一、总管............................................................................................................29二、副总管...........................................................................