辽宁兴隆大家庭商业集团盘锦兴隆大厦员工满意度研究专业：工商管理班级：工商0901姓名：唐颖学号：0904010120指导教师：张冬梅职称：副教授时间：2013年6月I摘要随着知识经济的发展，企业家们在感受员工所创造的一系列商业和人本价值的同时，已开始逐渐意识到人力资本在企业发展中所起的重要作用，于是，越来越多的企业已把“如何提升员工满意度”作为战略性问题来进行思考和研究，员工满意度影响因素的调查越来越成为现代企业管理活动的重点工作之一。从某种程度上说，现代企业的竞争是“人”的竞争。如何吸引和留住高素质的人才，是企业提升竞争力急需解决的问题。企业是由若干员工构成的，员工满意度直接决定他们的工作积极性水平，从而影响企业的人力资源的基本状况。目前在员工满意度研究上，针对百货零售业员工满意度的研究相对薄弱，但是其却不容忽视。本文以辽宁兴隆大家庭商业集团盘锦兴隆大厦为研究对象，首先阐述了员工满意度的相关理论，对盘锦兴隆大厦的历史沿革、人力资源现状及其组织结构进行了介绍，通过对盘锦兴隆大厦的员工满意度进行调查与分析，了解盘锦兴隆大厦的员工满意度现状及存在的问题，进而提出改进对策。希望对盘锦兴隆大厦提高员工满意度有借鉴作用。关键字：员工满意度，百货零售业，人力资源，盘锦兴隆大厦IIAbstractWiththedevelopmentofknowledgeeconomy,aseriesofbusinessandentrepreneurswhocreatedinthefeelingsofemployeesofthisvalueatthesametime,hasbeguntograduallyrealizetheimportantrole,humancapitalplaysinthedevelopmentofenterprisesand,moreandmoreenterpriseshave"howtoimproveemployeesatisfaction"asastrategicissuetothinkandstudy,investigationoftheinfluencefactorsofemployeesatisfactionmoreandmorebecomesoneofthemostimportantactivitiesofmodernenterprisemanagement.Tosomeextent,thecompetitionofmodernenterprisesisthecompetitionof"people".Howtoattractandretainqualifiedpersonnal,istheproblemneedtosolve,whichenhancesthecompetitivenessofenterprises.Theenterpriseiscomposedofanumberofemployees,employeesatisfactiondirectlydeterminesthelevelofenthusiasmoftheirwork,thebasicconditionswhichinfluencetheenterprisehumanresources.Atpresent,theemployeesatisfactionresearch,basedonthegeneralmerchandiseretailemployeesatisfactionisrelativelyweak,butitcannotbeignored.ThispapertakesLiaoningXingLongfamilybusinessgroupPanJinXingLongbuildingastheresearchobject,firstexpoundedthetheoryofemployeesatisfaction,historicalevolution,currentsituationofhumanresourcesandorganizationalstructureofPanJinXingLongbuildingwereintroduced,throughtheinvestigatingandanalyzingofPanJinXingLongbuilding,employeesatisfaction,tounderstandthestatusofemployeesatisfactionofPanJinXingLongbuildingandtheexistingproblems,putsforwardimprovingcountermeasures.HopetohavereferencetoimproveemployeesatisfactionofPanJinXingLongbuilding.Keywords：Employeesatisfaction,Retailbusiness,Humanresources,PanJinXingLongbuildingI目录前言....................................................................11员工满意度相关理论综述................................................11.1员工满意度的定义................................................11.2员工满意度的特征................................................21.3员工满意度研究的理论依据........................................31.4员工满意度的构成和影响因素......................................52辽宁兴隆大家庭商业集团盘锦兴隆大厦简介................................72.1辽宁兴隆大家庭商业集团盘锦兴隆大厦的历史沿革....................72.2盘锦兴隆大厦的组织结构..........................................82.3盘锦兴隆大厦的人力资源情况......................................93盘锦...
