商业广场/购物中心物业服务中心工作手册长沙市新润物业服务有限公司二〇一六年十月目录物业服务中心人员框架图···········································································4物业服务中心工作职能··············································································5物业服务中心经理/主管/管理员/客服职责·······················································6物业服务中心管理制度··············································································9物业服务中心岗位工作考核细则·································································11物业服务中心运作程序·············································································16商户收楼标准作业规程·············································································16接待工作规程·························································································19商户投诉处理工作规程·············································································20商户申请维修处理工作规程·······································································21回访商户工作规程···················································································22服务质量意见征询调查工作规程·································································22代商户申请电话、有线电视开户规程···························································22代订报刊工作规程···················································································23公共场所使用管理规程·············································································23营业场所管理规程···················································································24商户大件物品放行程序·············································································25办理广场出入证申请程序··········································································26商户办理广告牌及招牌等申请工作程序····················································...
