东莞市启祺电子科技电子商务规划方案目录1项目背景.....................................................................................................................22项目业务流程.............................................................................................................22.1产品设定.............................................................................................................................22.2仓储库存.............................................................................................................................32.3网店装修.............................................................................................................................32.4商品包装.............................................................................................................................52.5运营销售...........................................................................................................................112.5.1运营推广................................................................................................................112.5.2网店销售流程........................................................................................................152.6客服系统...........................................................................................................................152.6.1售前客服................................................................................................................152.6.2售后客服................................................................................................................152.7配送安装...........................................................................................................................152.7.1包装防损................................................................................................................162.7.2配送服务................................................................................................................162.7.3安装服务................................................................................................................162.8售后处理...........................................................................................................................162.8.1物流追踪................................................................................................................162.8.2产品退换货............................................................................................................172.8.3产品维修................................................................................................................182.9帐款结算...........................................................................................................................192.9.1结算标准及周期....................................................................................................192.9.2结算流程................................................................................................................192.9.3相关表单................................................................................................................193人员配置及协调流程...............................................................................................193.1运营人员配置...............................................
