ICSXXXXXXX备案号：XXXX-XXXXLB中华人民共和国饭店行业标准LB/TXXXX-2007商务酒店开发、运营与服务标准Development,OperationsandServicesStandardofBusinessHotels2007-XX-XX发布20XX-XX-XX实施中华人民共和国国家旅游局发布目次前言...................................................................................................................................................VII引言....................................................................................................................................................VIII1范围..............................................................................................................................................12规范性引用文件..........................................................................................................................13术语和定义..................................................................................................................................24分类与特性..................................................................................................................................34.1综合型商务饭店.......................................................................................................................34.1.1市场........................................................................................................................................34.1.2设施和服务基本要求.............................................................................................................34.2专业型商务饭店.......................................................................................................................34.2.1市场........................................................................................................................................34.2.2设施与服务基本要求.............................................................................................................34.3经济型商务饭店.......................................................................................................................34.3.1市场........................................................................................................................................34.3.2设施与服务基本要求.............................................................................................................35商务服务流程..............................................................................................................................35.1原则............................................................................................................................................35.2行前服务....................................................................................................................................45.3抵达服务...................................................................................................................................45.3.1在机场/车站/码头设置饭店代表处.......................................................................................45.3.2代表处的商务服务要求.........................................................................................................45.3.3外包服务要求........................................................................................................................45.4进店服务..............
