金佰利网站运营管理平台化设计方案易企达（北京）科技有限公司2013年05月目录一.系统简介..........................................................................................................................1二.设计原则..........................................................................................................................1三.安全策略..........................................................................................................................2四.方案详述..........................................................................................................................34.1总体目标..................................................................................................................34.2系统体系层次...........................................................................................................34.3总体设计..................................................................................................................44.4技术路线..................................................................................................................44.5标准规范设计...........................................................................................................44.6系统功能..................................................................................................................54.6.1用户管理...........................................................................................................54.6.2在线咨询...........................................................................................................54.6.3投诉建议...........................................................................................................84.6.4产品展示、促销...............................................................................................84.6.5自助退款...........................................................................................................84.6.6互动论坛...........................................................................................................94.6.7问卷调研...........................................................................................................94.6.8短信平台接口...................................................................................................94.6.9微博嵌入...........................................................................................................94.6.10检测报告查询（仅限注册用户）.................................................................104.6.11电话系统对接.................................................................................................104.6.12与京东等电商网站的对接.............................................................................104.7应用支撑系统.........................................................................................................114.7.1工作流引擎.....................................................................................................114.7.2统计报表.........................................................................................................114.7.3电子表单.........................................................................................................114.7.4邮件系统..............................................................................
