第1页共34页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共34页消费者食品安全维权手册目录前言..........................................................................................................................................2消费者的权利..........................................................................................................................3消费者有哪些法定权利...........................................................................................................3生产经营者的义务..................................................................................................................4生产经营者的积极义务：.......................................................................................................4生产经营者的消极义务：.......................................................................................................5法定纠纷解决途径..................................................................................................................6一、协商和解..........................................................................................................................6协商和解的步骤......................................................................................................................6须注意的问题..........................................................................................................................6二、投诉调解..........................................................................................................................8投诉的步骤..............................................................................................................................8须注意的问题..........................................................................................................................8三、行政申诉..........................................................................................................................9行政申诉的步骤......................................................................................................................9四、提请仲裁........................................................................................................................10提请仲裁的步骤....................................................................................................................10须注意的问题.........................................................................................................................11五、提起诉讼.........................................................................................................................11须注意的问题........................................................................................................................12六、可就专业性问题进行询问……………………………………………………………14七、食品包装标签初步知识……………………………………………………………14附录一：法律法规....................................................................................................................法律........................................................................................................................................19行政法规.................................................................................................................................
