销售中心案场物业服务工作手册第一太平戴维斯物业顾问（成都）有限公司二○一六年四月目录1一、仪表仪容...............................................7（一）员工仪容仪表检查标准....................................................................................................7（二）岗前着装流程表...............................................................................................................8二、服务礼仪...............................................9（一）通用行为举止礼仪规范..................................................................................................9（二）问候、言谈礼仪规范........................................................................................................9（三）引领礼仪规范...................................................................................................................9（四）客户管家的礼仪规范......................................................................................................10（五）礼宾员的礼仪规范..........................................................................................................14（六）迎宾员的礼仪规范..........................................................................................................14（七）水吧员的礼仪规范..........................................................................................................16（八）保洁员的礼仪规范..........................................................................................................16三、岗位职责................................................17（一）驻场经理岗位职责..........................................................................................................17（二）客户管家岗位职责..........................................................................................................17（三）礼宾主管岗位职责..........................................................................................................18（四）保洁主管岗位职责..........................................................................................................18（五）门岗礼宾员岗位职责......................................................................................................19（六）车管礼宾员岗位职责......................................................................................................19（七）迎宾员岗位职责.............................................................................................................20（八）水吧员岗位职责.............................................................................................................20（九）保洁员岗位职责.............................................................................................................20（十）消监控员工作职责..........................................................................................................21（十一）夜间巡场保安职责......................................................................................................21（十二）工程员岗位职责..........................................................................................................21四、工作流程................................................23(一)驻场经理工作流程.............................................................................................................23(二)客户管家工作流...
