海底捞服务力研究目录1.服务力.....................................................................................................51.1什么是服务力..................................................................................................51.2关于服务力的说法..........................................................................................51.3服务力的实际应用..........................................................................................51.4新服务力..........................................................................................................62.海底捞简介.............................................................................................92.1何谓“海底捞”..............................................................................................92.2海底捞的发展历程..........................................................................................92.3优质服务........................................................................................................102.4品牌理念........................................................................................................102.5品牌现状........................................................................................................102.6企业目标........................................................................................................102.7企业文化........................................................................................................102.8企业价值观....................................................................................................112.9企业口号........................................................................................................113.海底捞成功分析...................................................................................123.1店面服务........................................................................................................123.1.1服务特色.............................................................................................123.1.2海底捞之战略思维.............................................................................133.1.3战略指导下的服务营销.....................................................................143.2员工关怀........................................................................................................153.2.1员工福利.............................................................................................163.2.2尊重员工.............................................................................................183.2.3员工发展途径.....................................................................................183.3管理制度........................................................................................................213.3.1当代中国中小企业用人情况.............................................................213.3.2管理模式——以人为本的家文化.....................................................223.3.3管理八大制度.....................................................................................253.4高效率的ERP系统.......................................................................................273.4.1统一配送，降低门店运营成本.........................................................273.4.2动态盘点，有效规范库存管理..................
