第1页共63页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共63页衡量业务绩效------------------------------------------------------------------------------------------------------------------2导入----------------------------------------------------------------------------------------------------------------------------2课程目标------------------------------------------------------------------------------------------------------------------3站点地图------------------------------------------------------------------------------------------------------------------320分钟掌握精华-------------------------------------------------------------------------------------------------------5导师简介------------------------------------------------------------------------------------------------------------------6学习----------------------------------------------------------------------------------------------------------------------------6衡量业务绩效概述-----------------------------------------------------------------------------------------------------6关键绩效指标----------------------------------------------------------------------------------------------------------10绩效衡量系统----------------------------------------------------------------------------------------------------------14绩效衡量流程----------------------------------------------------------------------------------------------------------19确定要衡量的内容---------------------------------------------------------------------------------------------------20收集绩效数据----------------------------------------------------------------------------------------------------------26解释绩效结果----------------------------------------------------------------------------------------------------------33避开绩效衡量陷阱---------------------------------------------------------------------------------------------------35从绩效衡量到绩效管理---------------------------------------------------------------------------------------------38重要术语----------------------------------------------------------------------------------------------------------------41练习--------------------------------------------------------------------------------------------------------------------------44情景模拟----------------------------------------------------------------------------------------------------------------44知识检测----------------------------------------------------------------------------------------------------------------47问题1-------------------------------------------------------------------------------------------------------------------47问题2-------------------------------------------------------------------------------------------------------------------47问题3-------------------------------------------------------------------------------------------------------------------48问题4-------------------------------------------------------------------------------------------------------------------49问题5-------------------------------------------------------------------------------------------------------------------49问题6-------------------------------------------------------------------------------------------------------------------50问题7------------------------------------------------------------------------------...
