东航电子客票业务指导手册1.引言.....................................................................................................................41.1编写目的........................................................................................................41.2背景................................................................................................................41.3范围及限制....................................................................................................41.4定义、术语和缩写........................................................................................42.业务指南.............................................................................................................52.1票务业务........................................................................................................52.1.1出票..........................................................................................................52.1.2票证检查..................................................................................................62.1.3退票..........................................................................................................72.1.4换开..........................................................................................................72.1.5航班更改..................................................................................................82.1.6打印换开..................................................................................................82.1.7签转..........................................................................................................92.1.8非自愿操作..............................................................................................92.1.9特殊团队的申请和审批..........................................................................92.1.10IRS中PNR操作特殊情况....................................................................102.2直属售票处业务..........................................................................................122.2.1柜台售票................................................................................................122.2.2直属售票处同行业务出票....................................................................122.2.3每日扎帐................................................................................................122.3机场服务业务..........................................................................................一三2.3.1使用MARS的机场...........................................................................一三2.3.2非使用MARS的机场.......................................................................一三2.3.3特殊情况处理....................................................................................一三2.4结算相关业务..........................................................................................一五2.4.1销售日报审核....................................................................................一五2.4.2银行支付差异处理............................................................................一五2.4.3换开票旧票处理................................................................................一五2.4.4AR和LK数据导出...........................................................................一五2.4.5结算中心票证回收............
