经济部商业司企业流程再造方法论壹、绪论......................................................................................................................1一、企业流程再造之基本定义..........................................................................1二、企业流程再造方法论的特色......................................................................2贰、企业流程再造方法论介绍..................................................................................4参、准备期..................................................................................................................8一、前言..............................................................................................................8二、基本问题......................................................................................................8三、重点工作......................................................................................................9四、产出..............................................................................................................9五、步骤............................................................................................................10肆、评估期................................................................................................................35一、前言............................................................................................................35二、基本问题....................................................................................................36三、重点工作....................................................................................................36四、产出............................................................................................................37五、经营评估....................................................................................................37六、顾客评估....................................................................................................40七、组织评估....................................................................................................45八、流程评估....................................................................................................50九、信息评估....................................................................................................56伍、设计期................................................................................................................61一、前言............................................................................................................61二、基本问题....................................................................................................61三、产出............................................................................................................62四、重点工作....................................................................................................62五、步骤............................................................................................................63陆、建置期................................................................................................................90一、前言............................................................................................................90二、基本问题......................................
