舜地三和园酒店管理有限公司客房操作手册Guestroomoperationmanual此文件自2016-08-01启用Thisfileiseffectivefrom2016-August-1酒店类员工手册范本第2页共60页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共60页目录3客房..........................................................................................................................................................33.1工作车准备.................................................................................................................................33.1.1工作车布草摆放...............................................................................................................53.1.2清洁篮物品摆放...............................................................................................................53.1.3工作车客用品摆放...........................................................................................................53.2客房进出门流程.........................................................................................................................63.3房间清洁.....................................................................................................................................73.3.1清洁房间操作流程...........................................................................................................73.3.2铺床流程.........................................................................................................................103.3.3杯具清洁消毒程序.........................................................................................................123.3.4电话清洁流程.................................................................................................................133.3.5热水壶清洁流程.............................................................................................................143.3.6地毯吸尘流程.................................................................................................................153.3.7木地板清洁流程.............................................................................................................163.4卫生间清洁................................................................................................................................183.4.1卫生间清洁操作流程.....................................................................................................183.4.2浴缸清洁流程.................................................................................................................213.4.3马桶清洁流程.................................................................................................................223.4.4卫生间（淋浴间）墙面清洁流程................................................................................233.4.5洗手盆清洁流程.............................................................................................................24第3页共60页第2页共60页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共60页3.4.6卫生间地面清洁流程.....................................................................................................253.4.7马桶水箱大清洗流程.....................................................................................................263.5客人中途回来处理流程....................................................................
