饭店员工英语培训辅导材料VIP免费

第1页共19页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共19页酒店英语HotelEnglish第一部分公共知识TheFirstPartThePublicKnowledges一、饭店部门Departments董事会directorate,boardofdirectors总经理办公室generalmanager’soffice人事培训部personnelandtrainingdepartment财务部financedepartment前厅部frontoffice客房部housekeepingdepartment餐饮部foodandbeveragedepartment工程部engineeringdepartment保安部securitydepartment采购部purchasingdepartment营销部salesdepartment旅行社tourismagencydepartment工会tradeunion,laborunion康乐部entertainmentdepartment二、从业人员Staffs董事长boardchairman副董事长vice-boardchairman总经理generalmanager副总经理vice-generalmanager总经理助理assistantgeneralmanager经理manager副经理vice-manager大堂副理assistantmanager营销员salesman/saleswoman主管supervisor领班captain文员clerk行李员bellman/bellboy话务员operator秘书secretary第2页共19页第1页共19页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共19页收帐员cashier总工程师chiefengineer电脑工程师computerengineer房务主管headhousekeeper楼层领班floorsupervisor公共区域领班publicareacaptain客房女服务员housemaid/attendant男服务员waiter餐厅女服务员waitress厨师chef行政总厨executivechef餐厅主管headwaiter商场营业员shopassistant驾驶员driver洗衣工laundryworker三、安徽饭店简介安徽饭店坐落于省会合肥市梅山中路18号，地处景色秀丽的西山风景区，北临清碧河塘，南眺繁华闹市，位距合肥骆岗机场9公里，火车站8公里，距省政府尚不足3公里，交通十分通捷。饭店主楼二十四层，建筑面积26000平方米，占地面积5.5公顷。包公故里，兴业宝地的合肥，自古以来是商贾云集、美食荟萃之地。安徽饭店作为安徽省首家四星级旅游涉外饭店，是安徽省对外开放的一个重要窗口。自一九九二年开业以来，先后接待来自世界40多个国家和地区的政府要员和首脑，接待境内外嘉宾350万人次，受到社会各界的高度赞扬，被皖籍著名科学家杨振宁教授誉为“故乡第一饭店”。TheBriefofAnhuiHotelAnhuiHotelislocatedonNo.18MeishanRoad,Hefei,thecapitalofAnhuiProvince.ThehoteltowersintheXishanscenicareaandfacesalimpidpond.Fromthetopofthehotelbuilding,youcanenjoyasuperbviewofthebustlingcity.It’squiteeasyofaccess,just9kilometersawayfromHefeiLuogangAirport,8kilometersawayfromtherailwaystationandlessthan3kilometersawayfromtheprovincialgovernmentadministration.Thehotelhasa24-storymainbuildingwithatotalareaof26,000squaremeters.AsBaozheng’snativeplace,Hefeihasalwaysbeenthegatheringplaceofvariousmerchantsandlocaldelicacies第3页共19页第2页共19页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共19页sinceancienttimes.AnhuiHotel,thefirstfour-starinternationalhotelinAnhuiprovince,isalsoanimportantwindowforopeningtotheoutsideworld.Ithasreceivedpresidentsandgovernmentofficialsfromover40countriesandregions,andthreeandahalfmillionsofinboundguestssinceitopenedin1992.Ithasbeenhighlycommendedbypublicfiguresfromallwalksoflife,praisedas“thebesthotelinmyhometown”byProfessorYangZhenning,aworldfamousscientist.第二部分岗位英语TheSecondPartEnglishfortheDifferentPositions第一节总台英语EnglishfortheFrontDesk一、预订RESERVATION1.MayIhaveyourname?请问您的名字？2.xx.00RMBanightplus15%servicecharge,freedailybuffetbreakfast,noextrachargeforchildrenaged12yoursandunderoccupyingthesameroomwithadults.房价一晚xx.00加15%的服务费，早餐免费，12岁以下儿童和成人同住一个房间免费。3.Whenforandforhowlong?您哪天开始预订？多长时间？4.Forwhichdate?您要订哪天的房间？5.Howmanyinyourparty?你们一行几人？6.Icanbookyou...