中南大学本科生毕业论文（设计）题目：太仓金陵花园酒店员工培训与企业效益的研究学号：910110103023学生姓名：刘宇昕指导老师：李轶平学院：法学院专业班级：工商企业管理09级完成时间：2001年10月摘要到2020年把中国建设成为世界旅游强国是21世纪我国的一项战略目标，酒店作为旅游业的重点支撑产业之一，近十几年来取得了突飞猛进的发展。然而酒店专业人才的匾乏及员工技能水平的限制已成为制约我国酒店业发展的最大瓶颈。其根源之一在于酒店全行业对培训的重视程度不够，机制不完善，专业化程度不高，没有形成模式，手段单一。特别是目前多数星级酒店在注重经济效益的同时忽视了员工培训工作，没有实现育道德、建观点、传知识、培能力的培训目的，难以适应旅游业发展的新需要。培训是酒店和员工的一种双赢选择。论文首先对太仓金陵花园酒店的员工培训工作进行了分析，结合太仓金陵花园酒店员工培训现状，阐述了培训中存在的共性问题、形成的原因，并对其酒店效益的影响，最后为提高酒店效益提出了完善培训工作的一些对策和建议。关键词：酒店，员工培训，旅游业ABSTRACTItisastrategicgoalofourcountryin21StcenturytobuildupChinaintoaworldtouristpoweruntil2020.Asoneoftheimportantsupportingindustriesoftourism,hotelsaremakingrapidprogressinrecentyears.However,thescarcityofhotelprofessionalsandthelimitationofstaff'stechnicalabilitieshavebecomethebiggestchokepointtorestrictthedevelopmentofourhotelindustry.Oneofthesourcesisthatthehotelindustrypayslessemphasisuponstafftraining,inthemeanwhile,theincompletesystem,lowspecialization,non-formedmodeandsingemeanslimitthehotelindustryaswell.Inparticular,presentlymostofthestarhotelsinHarbintakeintoconsiderationtheeconomicbenefitsbutneglectthestafftraining.Itishardtosuitthenewneedsoftouristindustryiftheycan'tcometothetrainingpurposestorearethics,formpointofviews,spreadknowledge,andcultivateabilities.Thethesishopestoofferacommonplaceversionforstarhoteltrainingbywayofintroductionsothatothersmaycomeupwithvaluableopinions.Keywords：hotels，stafftraining，tourism目录一、绪论..........................................................................................................................................1（一）研究的背景...................................................................................................................1（二）研究的内容...................................................................................................................1（三）研究的意义...................................................................................................................1二、酒店企业员工培训概述...........................................................................................................2（一）酒店员工培训类型.......................................................................................................21、岗前培训.....................................................................................................................32、岗位培训.....................................................................................................................33、持续培训.....................................................................................................................3（二）酒店员工培训趋势.......................................................................................................31、战略化........................................................................................................................32、科学化...................................
