目录1中金国际广场总体设想和管理模式···························51.1物业功能及服务分析·····································51.1.1物业外部环境概述···································51.1.2物业情况概述·········································61.1.3物业功能及服务需求分析··························71.2物业服务需求综述········································91.2.1功能分布的区域性···································91.2.2各功能区域既相对独立又互相关联··············91.3总体设想和管理模式···································101.3.1“区域管理、分级服务”总体设想············101.3.2“区域管理、分级服务”管理模式············122管理指标及措施·················································132.1管理目标··················································132.2分项管理指标及主要措施·····························143管理方式和工作计划···········································183.1管理方式··················································183.1.1管理体系·············································193.1.2管理服务流程·······································203.2工作计划··················································234组织架构及人员配置、培训和管理·························264.1物业服务中心组织架构································264.2人员配备··················································284.2.1配备原则·············································284.2.2岗位人员配置表····································294.2.3高素质高效率管理团队···························304.3员工培训··················································324.3.1培训原则·············································324.3.2培训内容·············································324.3.3培训方式·············································344.3.4培训的评估考核····································344.3.5培训计划·············································344.4员工管理··················································364.4.1聘用与考核··········································364.4.2量化管理与规范运作······························374.4.3淘汰机制·························...
