质量手册HBXX-QM（2016版第0次修改）湖北某某工程检测有限公司2016年1月编写人：审核人：批准人：发布日期：2016-01-01实施时间：2016-01-01目录发布令.....................................................................................................................................11总则..........................................................................................................................................21.1前言................................................................................................................................21.2公正性声明....................................................................................................................31.3保密承诺........................................................................................................................41.4员工行为规范................................................................................................................51.5组织机构与外部关系图................................................................................................61.6管理体系要素职能分配表............................................................................................72质量方针声明..........................................................................................................................92.1质量方针........................................................................................................................92.2质量目标........................................................................................................................92.3质量目标考核办法........................................................................................................92.3.1管理体系公正性、独立性、诚信度考核合格率测算办法..............................92.3.2数据准确率、检测报告合格率测算办法........................................................102.3.3客户满意率测算办法........................................................................................102.3.4工作程序化、标准化、制度化执行率测算办法............................................102.4服务承诺......................................................................................................................103质量手册的管理....................................................................................................................123.1《质量手册》的控制..................................................................................................123.1.1编制和发布........................................................................................................123.1.2发放和管理........................................................................................................123.1.3修改和换版........................................................................................................123.1.4执行....................................................................................................................133.1.5持有人的责任....................................................................................................133.2参考文件......................................................................................................................133.3定义与术语.......................................................................................................
