中国移动经营分析系统业务规范(V1.0版)中国移动通信集团公司二00二年六月1.总则.........................................................................................................................31.1.概述.................................................................................................................................31.2.目标.................................................................................................................................31.2.1.近期目标.................................................................................................................31.2.2.中远期目标.............................................................................................................41.3.原则.................................................................................................................................41.4.适用范围.........................................................................................................................51.5.起草单位.........................................................................................................................51.6.解释权.............................................................................................................................52.经营分析系统总体说明.........................................................................................62.1.经营分析系统的组织结构.............................................................................................62.2.经营分析系统的体系结构.............................................................................................72.3.经营分析系统信息流图.................................................................................................73.经营分析系统指标体系.........................................................................................93.1.关于分析角度的定义.....................................................................................................93.2.指标体系.......................................................................................................................153.2.1.客户分析类指标...................................................................................................153.2.2.业务量类指标.......................................................................................................173.2.3.收入类指标...........................................................................................................173.2.4.市场竞争类指标...................................................................................................183.2.5.服务类指标...........................................................................................................193.2.6.营销类指标...........................................................................................................203.2.7.大客户类指标.......................................................................................................203.2.8.新业务及数据业务类指标...................................................................................213.2.9.合作服务方类指标...............................................................................................224.省公司经营分析系统功能...................................................................................234.1.概述..........
