目录摘要.....................................................................................................................................................................1第一章绪论....................................................................................................................................................31.1CRM产生的背景......................................................................................................................................31.2毕业设计内容..........................................................................................................................................31.3文章内容安排..........................................................................................................................................3第二章CRM概述...........................................................................................................................................52.1CRM是“客户管理关系”.....................................................................................................................52.2CRM的组成..............................................................................................................................................62.3CRM的挑战与未来..................................................................................................................................7第三章基于WEB的B/S三层结构体系..........................................................................................................83.1B／S结构概述........................................................................................................................................83.2C/S结构概述..........................................................................................................................................83.3B／S结构与C／S结构的比较..............................................................................................................9第四章开发平台及工具的选择.....................................................................................................................114.1J2EE的优势..........................................................................................................................................114.2MYECLIPSE开发.......................................................................................................................................124.3SQLSERVER2005介绍..........................................................................................................................12第五章系统总体设计流程...........................................................................................................................135.1需求概述................................................................................................................................................135.2业务流程................................................................................................................................................145.3系统结构................................................................................................................................................175.4系统功能..........................................................................................................................................
