绪论······························································12
关于快递业························································22
1快递的概念、分类及基本特征····································22
2我国民营快递业的兴起··········································33
顺丰速运的发展概况················································43
1顺丰速运的产生················································43
2顺丰速运的发展前景············································43
3顺丰速运的市场竞争格局········································44
顺丰速运的竞争力比较分析··········································64
1企业竞争力的定义··············································64
2快递业竞争力指标体系··········································64
3国内快递市场比较分析··········································75
顺丰速运的发展路径研究···········································105
1优势·····································