1.引言...................................................................................................................................32.佳都国际对CRM/ERP分销业务需求................................................................................53ORACLE公司简介................................................................................................................83.1Oracle公司简介..........................................................................................................83.2Oracle成功的案例....................................................................................................114.佳都国际ERP/CRM系统方案建议....................................................................................194.1应用产品方案............................................................................................................194.1.1产品范围..............................................................................................................................194.1.2ORACLECRM/ERP系统解决方案介绍..........................................................................204.1.3ORACLEERP解决方案介绍............................................................................................304.2Oracle方案硬件及网络配置要求.............................................................................454.2.1OracleCRM/ERP系统的访问结构...................................................................................454.2.3OracleCRM/ERP系统对硬件的要求...............................................................................465.佳都国际ERP/CRM系统教育培训....................................................................................545.1教育培训.....................................................................................................................54Oracle教育培训服务的宗旨：..................................................................................................546.1.1培训的目的..........................................................................................................................556.1.2培训的益处..........................................................................................................................566.1.3培训的种类.......................................................................................................................566.2培训草案.....................................................................................................................586.2.1培训教师..............................................................................................................................586.2.2培训方式..............................................................................................................................596.2.3工作角色及培训计划.......................................................................................................596.2.4技术转移..............................................................................................................................626.2.5培训日程和天数（CRM部分）........................................................................................636.2.6培训计划总结......................................................................................................................647.建议的技术支持计划与维护方案....
