一名六西格玛黑带应了解的101件事：1.Ingeneral,aSixSigmaBlackBeltshouldbequantitativelyoriented.通常，六西格玛黑带应定量导向。2.Withminimalguidance,theSixSigmaBlackBeltshouldbeabletousedatatoconvertbroadgeneralizationsintoactionablegoals.仅需最低限度的指导，六西格玛黑带就应能利用数据把泛泛的概括转化为可实施的目标。3.TheSixSigmaBlackBeltshouldbeabletomakethebusinesscaseforattemptingtoaccomplishthesegoals.六西格玛黑带应能为完成这些目标提供业务案例。4．TheSixSigmaBlackBeltshouldbeabletodevelopdetailedplansforachievingthosegoals.六西格玛黑带应能为达到这些目标制定详细的计划。5．TheSixSigmaBlackBeltshouldbeabletomeasureprogresstowardsthegoalsintermsmeaningfultocustomersandleaders.六西格玛黑带应能测量出朝着预期目标进展对顾客和公司领导的意义。6．TheSixSigmaBlackBeltshouldknowhowtoestablishcontrolsystemsformaintainingthegainsachievedthroughSixSigma.六西格玛黑带应知道如何建立控制体系来保持通过六西格玛所取得的收获。7．TheSixSigmaBlackBeltshouldunderstandandbeabletocommunicatetherationaleforcontinuousimprovement,evenafterinitialgoalshavebeenaccomplished.六西格玛黑带应了解并能够传达持续改进的基本原理，即使在初始目标已经达到后也应这样。8．TheSixSigmaBlackBeltshouldbefamiliarwithresearchthatquantifiesthebenefitsfirmshaveobtainedfromSixSigma.六西格玛黑带应熟悉对通过六西格玛所获利益的量化研究。9.TheSixSigmaBlackBeltshouldknoworbeabletofindthePPMratesassociatedwithdifferentsigmalevels(e.g.,SixSigma=3.4PPM)六西格玛黑带应知道或能够找出与不同西格玛水平相关连的PPM比率（例如，六西格玛＝3.4PPM）。10．TheSixSigmaBlackBeltshouldknowtheapproximaterelativecostofpoorqualityassociatedwithvarioussigmalevels(e.g.,threesigmafirmsreport25%COPQ六西格玛黑带应了解与不同西格玛水平大致对应的劣质成本（例如，3西格玛水平的公司劣质成本约占25%）11.TheSixSigmaBlackBeltshouldknowhowtoquantitativelyanalyzedatafromemployeeandcustomersurveys.Thisincludesevaluatingsurveyreliabilityandvalidityaswellasthedifferencesbetweensurveys.六西格玛黑带应了解如何定量分析对员工和顾客进行调查所得到的数据，包括评估调查结果的可靠性、有效性以及各次调查之间的差异。12.TheSixSigmaBlackBeltshouldunderstandtherolesofthevariouspeopleinvolvedinchange(seniorleader,champion,mentor,changeagent,technicalleader,teamleader,facilitator六西格玛黑带应了解参与变革的各种员工所扮演的角色（高层领导、拥护者、顾问、变革代理人、技术领导、团队领导、推动者）。13.TheSixSigmaBlackBeltshouldbeabletodesign,test,andanalyzecustomersurveys.六西格玛黑带应能设计、检测和分析对顾客进行的调查。14.Giventwoormoresetsofsurveydata,theSixSigmaBlackBeltshouldbeabletodetermineiftherearestatisticallysignificantdifferencesbetweenthem.给出两组或多组调查数据，六西格玛黑带应能确定它们之间是否存在统计上的显著性差异15.TheSixSigmaBlackBeltshouldbeabletoquantifythevalueofcustomerretention.六西格玛黑带应能量化顾客保持力的数值。16.GivenapartlycompletedQFDmatrix,theSixSigmaBlackBeltshouldbeabletocompleteit.给出完成一个部分的质量功能展开矩阵，六西格玛黑带应能将其完成。17.TheSixSigmaBlackBeltshouldbeabletocomputethevalueofmoneyheldorinvestedovertime,includingpresentvalueandfuturevalueofafixedsum.六西格玛黑带应能计算出所持资金或者已投资金的价值，包括现值和未来价值的固定总和18.TheSixSigmaBlackBeltshouldbeabletocomputePVandFVvaluesforvariouscompoundingperiods.六西格玛黑带应能计算出不同复利计算期的现值和未来值。19.TheSixSigmaBlackBeltshouldbeabletocomputethebreakevenpointforaproject.六西格玛黑带应能...
