货拉拉有限公司物流配送模式研究摘要同城物流模式是当前物流配送服务区域的一大重要的分支。随着我国经济与消费需求的不断增加，这中同城之间的配送模式将在未来的市场发展中占据着更大的发展比重在同城物流配送的过程中，随着越来越多的同行的兴起，更多的公司更加的注重服务流程和业务质量来在行业中立足，在兴起的同时，也出现了很多问题，也在困扰着公司的发展。同时，我们也要看到因为快速兴起的同城物流配送企业自身资质以及行业规范标准与相关的监督机构和还有法律条文不完善，不健全的原因，在同城物流配送的发展过程中，仍然会出现很多无法解决的问题，在物流配送的过程中会阻碍过程的流畅性。在物流配送体系中，同城物流的发展可以说是迅速的兴起，并在今天的商品流通还有货物运输中发挥着更大的作用。因此本文已在众多同城物流配送的兴起相对小众化的货拉拉有限责任公司来进行研究，更详细的去了解同城配送所带来的方便与弊端，并对其所出现的问题进行研究，从而更好的提高效率和客户满意度。本文通过文献法，实际使用感受，还有客户满意度调查，包括对服务人员所提出的问题，进行了相对应的建设性的改善措施关键词：同城配送，客户满意度，物流模式，服务流程-I-ResearchonlogisticsdistributionmodelofcargoLaralimitedcompanyAbstractThelogisticsdistributioninthesamecityisamajorbranchofthecurrentlogisticsanddistributionservice.WiththeincreasingdemandofeconomyandconsumptioninChina,thisformoflogisticswilloccupyagreaterproportioninthefuturemarketdevelopment.Intheprocessoflogisticsanddistribution,withmoreandmorepeersrising,morecompaniesarepayingmoreattentiontotheserviceprocessandbusinessqualityintheindustry,andatthesametime,theyalsohavemanyproblems,whicharealsopuzzlingthedevelopmentofthecompany.Atthesametime,wealsoneedtoseethatduetothefactthatthecity'slogisticsanddistributionenterprisesthemselvesarenotperfectintermsoftheirqualification,industrystandardandrelevantpoliciesandregulations,therearestillaseriesofpracticalproblemsthatneedtobesolvedinthedevelopmentoflogisticsdistributioninthesamecity.Inthelogisticsdistributionsystem,thedevelopmentofthesamecitylogisticscanbesaidtobeasuddenrise,andgraduallyplayagreaterroleintoday'scommoditycirculation.SothegoodsLaralimitedliabilitycompanywithintheriseofanumberofcitylogisticsdistributionisrelativelypopulartostudy,moreconvenienttounderstandandthemalpracticeofcitydistributionbrings,andtostudytheproblems,soastoimproveefficiencyandcustomersatisfaction.Inthispaper,thecorrespondingconstructiveimprovementmeasuresaremadethroughliterature,practicalexperienceandcustomersatisfactionsurvey,includingthequestionsraisedbytheservicestaff.Keywords:citydistribution,customersatisfaction,logisticsmodel,serviceprocess-II-目录引言.........................................................................................................................................11前言..........................................................................................................................................21.1研究的背景....................................................................................................................21.2研究的目的和意义........................................................................................................21.3本文主要研究的内容和方法........................................................................................22物流配送模式理论基础..........................................................................................................42.1物流配送的结构..............................
