题目俊捷轩物流服务质量提升对策研究摘要物流服务是企业的主体业务，而物流服务质量对企业的发展有着极其重要的影响，提高物流服务质量也成为物流企业飞速发展的关键。本文以俊捷轩物流服务质量为研究对象，分析俊捷轩的物流服务质量存在问题并找出解决方案，对俊捷轩的发展有着重要影响，同时也能为其它企业提高物流服务质量提供参考依据。关键词：俊捷轩物流；物流服务质量；配送AbstractLogisticsserviceisthemainbusinessofenterprises,andthequalityoflogisticsservicehasaveryimportantimpactonthedevelopmentofenterprises.Improvingthequalityoflogisticsservicehasbecomethekeytotherapiddevelopmentoflogisticsenterprises.ThispapertakesJunjieXuan'slogisticsservicequalityastheresearchobject,analysestheexistingproblemsofJunjieXuan'slogisticsservicequalityandfindsoutthesolutions,whichhaveanimportantimpactonJunjieXuan'sdevelopment,andalsocanprovidereferenceforotherenterprisestoimprovelogisticsservicequality.Keywords：JunjiexuanLogistics;LogisticsServiceQuality;Distribution目录第1章绪论...............................................................61.1研究背景.............................................................61.2研究目的与意义.......................................................61.2.1理论意义.........................................................61.2.2现实意义.........................................................61.3国内外相关研究.......................................................71.4研究内容.............................................................7第2章第三方物流服务质量相关理论.........................................72.1第三方物流的定义.....................................................82.2第三方物流的服务内容.................................................82.3第三方物流服务质量评价理论...........................................82.4SERVQUAL量表模型....................................................8第3章俊捷轩物流服务质量调查分析与评价..................................93.1俊捷轩物流企业概况..................................................103.1.1俊捷轩物流简介..................................................103.1.2俊捷轩物流主要的物流服务........................................103.2第三方物流企业服务质量评价指标的构建................................113.3俊捷轩物流服务质量的问卷设计与调查..................................123.3.1问卷设计的流程..................................................123.3.2问卷结构........................................................123.3.3调查方式........................................................123.3.4调查结果........................................................12第4章俊捷轩物流服务质量存在的问题......................................154.1配送成本高..........................................................154.2俊捷轩物流服务质量低................................................164.3物流服务未及时反馈..................................................164.4缺乏专业的物流人才..................................................16第5章俊捷轩物流服务质量提升策略........................................175.1提高俊捷轩物流服务质量的经济性......................................185.2增强俊捷轩物流服务质量的可靠性......................................185.3保证对物流服务反馈的及时响应........................................185.4培养专业的物流人才..................................................19结论.................................................................
