员工满意度与离职倾向的关系研究—以厦门地区如家连锁酒店为例 VIP免费

I北京理工大学珠海学院2020届本科生毕业论文员工满意度与离职倾向的关系研究—以厦门地区如家连锁酒店为例摘要随着我囯旅游产业蓬勃发展的同时带动了酒店行业的发展，据调查，在这个发展的过程中酒店员工离职倾向过高的现象较为严重，不同星级酒店都面临着同一个严峻的问题就是人力资源流动率频繁，这对酒店的生存与发展构成极大的威胁，也会影响企业内部的稳定性和长久性，甚至限制了行业的健康发展。本文以厦门如家连锁酒店为例，研究员工的工作现状满意度对离职倾向的影响，主要从工作环境满意度、工作群体满意度以及企业文化满意度这三个方面来定义员工满意度。通过spss对搜集的数据进行分析，发现员工工作环境满意度、工作群体满意度、企业文化满意度都与离职倾向有负相关的关系。最后，本文会根据该酒店一线员工离职倾向的因素，提出个人建议。关键词：员工离职倾向；酒店；员工满意度II北京理工大学珠海学院2020届本科生毕业论文III北京理工大学珠海学院2020届本科生毕业论文AbstractWiththerapiddevelopmentofChina'stourismindustry,thedevelopmentofthehotelindustryhasbeenpromoted.Accordingtothesurvey,thephenomenonofhighturnovertendencyofhotelemployeesintheprocessofdevelopmentismoreserious.Differentstarhotelsarefacingthesamesevereproblem:thefrequentturnoverofhumanresources,whichposesagreatthreattothesurvivalanddevelopmentofthehotel,andalsoaffectsthestabilityoftheenterpriseSexandlong-term,andevenlimitthehealthydevelopmentoftheindustry.ThispapertakesXiamenRujiachainhotelasanexampletostudytheimpactofemployee'sjobsatisfactiononturnoverintention.Itmainlydefinesemployeesatisfactionfromthreeaspects:workenvironmentsatisfaction,workgroupsatisfactionandcorporateculturesatisfaction.TheanalysisofdescriptivestatisticsandrelatedanalysestodatacollectedthroughSPSSwillfindthattheemployee'sjobsatisfactionandretirementtrendhaveadirectadverseeffect.Finally,wemakeapersonalproposalbasedonthetendencyofthehotel'semployeestotakethejob.Keywords:Employeeturnoverintention;Hotel;EmployeesatisfactionIV北京理工大学珠海学院2020届本科生毕业论文目录第一章绪论..........................................11.1研究背景及意义........................................................................................................................11.1.1研究背景..................................................................................................................................11.1.2研究意义..................................................................................................................................11.2研究的基本思路和方法.............................................................................................................11.2.1研究思路..................................................................................................................................11.2.2研究方法..................................................................................................................................1第二章文献综述......................................32.1国外综述.....................................................................................................................................32.2国内综述.....................................................................................................................................3第三章厦门如家连锁酒店现状..........................53.1厦门如家连锁酒店概况............................................................................................................53.2目前厦门如家酒店员工管...