基于排队论的机场安检排队问题的研究 摘 要随着航空客运业的快速发展，机场客运流量增长迅速，随之便带来了一系列问题，其中机场安检过于拥堵问题是其中之一，加深了顾客对航空服务业的不满如何改善机场安检系统便显得尤为重要了。当前对于机场安检排队系统的研究运用管理学上理论提出的一些改善的方法，没有定量描述问题实质。本文运用排队论的有关理论，从机场安检排队系统模型的分析开始着手，利用案例进一步阐述排队论在机场安检排队系统解决实际问题，为机场安检拥堵问题提出了一种定量的分析方法。关键字 ：机场安检 排队论 系统模型Based on queuing theory queuing problem of airport securityAbstract： With the rapid development of the passenger airline industry, airport passenger traffic has grown rapidly, with the attendant would bring a range of issues, including airport security is one of over-congestion problems, enhance the customer dissatisfaction with air services, how to improve airport security System, it becomes very important. The current line up for airport security management system for the use of some improvement on the theory of the method, no quantitative description of the real problem. In this paper, the theory of queuing theory, queuing system model from the airport security analysis began, the use case further elaborated on in the airport security line queuing system to solve practical problems, congestion problems for the airport security presents a quantitative analysis.Key Words：Airport security Queuing theory System Model目录1. 排队论知识介绍.........................................11.1 定义....................................................................................................................................11.2 排队系统的组成.................................................................................................................21.2.1 输入过程..........................................................................
