1电动汽车充电桩运维管理方案目录1、 总则..........................................................................22、 运维组织架构及岗位职责........................................................32.1 运维服务商合作架构.......................................................32.2 运维岗位架构.............................................................42.2.1 运行维护组岗位职责.................................................52.2.2 服务管理组岗位职责.................................................63、 运维服务......................................................................73.1 运维信息.................................................................73.1.1 运维平台信息服务...................................................73.1.2 客服反馈问题处理...................................................83.1.3 其他途径反馈问题处理...............................................83.2 定期巡检.................................................................83.2.1 巡检制度...........................................................93.2.2 巡检内容及方法.....................................................93.3 现场故障处理.............................................................93.3.1 故障处理制度.......................................................93.3.2 故障处理流程......................................................103.3.3 故障处理内容和方法................................................113.4设备管理................................................................124、 人员管理....................................................................134.1 人员稳定性措施..........................................................134.2不定期的故障模拟抢修...................................................144.3培训管理...............................................................144.4人员培训考核...........................................................155、安全管理.....................................................................165.1 安全运维措施......
