下载后可任意编辑物业管理有限公司客服中心工作手册1客服中心工 作 手 册 - - 发布 - - 实施合肥东宇物业管理有限公司 发布 目 录1.客服中心岗位结构合肥东宇物业管理有限公司 客服工作手册章 节 号0、 1主 题目 录版本/修订1/0页 次1/2下载后可任意编辑图 ······························42.客服主管岗位职责 ································53.客服前台岗位职责 ·······························64.办公内勤岗位职责 ·······························75.物业管理员岗位职责 ······························86.泳馆主管 ···································97.泳馆前台服务员 ································108.泳馆救生员 ·································119.办公环境管理法律规范 ······························1210.员工仪容仪表管理法律规范 ····························1311.员工行为举止法律规范 ······························1412.员工语言使用法律规3下载后可任意编辑范 ······························1513.员工电话使用法律规范 ······························1614.员工接待客户法律规范 ······························1715.客服中心值班与交接班作业规程·························1916.入伙操作规程 ································2217.入住操作规程 ································2418.装修管理规程 ································2619.楼宇巡查管理作业标准规程··························2820.违章处理作业标准规程 ····························3221.来电、 来访操作规程 ··················...
