目录摘要....................................................IAbstract.................................................II前言....................................................1一、全国高校食堂普遍现状分析..............................2二、海都学院学生食堂现状..................................2三、海都学院学生食堂满意度情况调查分析....................3(一)数据的收集与处理.................................3(二)样本数据分析.....................................41.调查样本分析......................................4(三)满意度调查结果分析...............................51.饭菜价格与份量....................................52.饭菜的种类与更新速度..............................63.菜品卫生及就餐环境卫生情况........................74.食堂的营业时间....................................85.食堂就餐温度的满意情况............................96.学院食堂需要改进的方面............................97.对学院食堂总体的满意程度.........................10四、海都学院食堂的发展对策...............................10(一)应重视学生的评价和意见..........................11(二)正确的引导学生进行评价..........................11(三)改进措施与建议..................................121.提升食堂设施,改善就餐环境.......................122.加强食堂制度建设,提高管理水平...................123.保证饮食卫生,提高饮食产品质量...................124.加强食堂员工的管理...............................135.完善投诉机制,加强与学生的沟通...................14四、结论.................................................14致谢.....................................................16参考文献.................................................17附件..................................................18高校食堂满意度调查分析-以青岛农业大学海都学院为例【摘要】在大学院校的管理过程中,后勤管理是重要一环,而高校食堂管理则是重中之重,直接关系到每位学生的身体健康,因此,高校食堂的饭菜质量或者员工的各项能力与服务态度等一系列问题一直以来都受到社会的广泛关注。长期以来,学校食堂面临的最大困难就是经济受限,从而很难满足学生就餐的品质需求,同时,高校食堂还面临着来自其他食堂和社会各界的种种压力,正是由于这些矛盾的存在,导致高校食堂的满意度一直处于相对较低的状态。因此,我以海都学院为例,开展了对食堂满意度的调查分析,意在寻求如何提升其服务水平和饭菜质量,从而保障学生的基本权益。【关键词】高校食堂顾客满意度饭菜服务Investigationandanalysisonthesatisfactionofcollegecanteen-TakingQingdaoagriculturaluniversityHaiducollegeasanexample【Abstract】Inthemanagementprocessofuniversitiesandcolleges,logisticsmanagementisanimportantpart,andthemanagementofuniversitycanteensisatoppriority,whichdirectlyaffectsthephysicalhealthofeachstudent.Therefore,Aseriesofproblemssuchasthequalityofmealsincollegecanteensortheabilityandserviceattitudeofemployeeshavebeenwidelyconcernedbythesociety.Foralongtime,thebiggestdifficultyfacingschoolcanteensisthattheeconomyislimited,soitisdifficulttomeetthequalityneedsofstudentstoeat.Atthesametime,collegecanteensarealsofacedwithvariouspressuresfromothercanteensandvarioussectorsofsociety.Itispreciselybecauseofthesecontradictions.Asaresult,thesatisfactionofcollegecanteenhasbeeninarelativelylowstate.Therefore,takinghaiducollegeasanexample,Iconductedasurveyandanalysisofthesatisfactionofthecanteen,whichisintendedtoseekhowtoimproveitsservicelevelandfoodquality,soastoprotectthebasicrightsandinterestsofstudents.【Keywords】CollegecanteenCustomer...