情绪管理对员工积极性的影响—以广州东方夏湾拿豪生酒店餐饮部为例学位论文

AbstractEmotions in our life plays an important role in daily life, 'behavior and mood ups and downs, physical and mental health, relationships and job performance, etc., all with emotion a remarkable correlation. In the modern management, emotional management is the first priority. But at present, there are many managers of emotionally unstable, so that led to the staff's emotions also unstable, In a certain extent affected employee work mood, thus lead staff positivity and work quality declines, then increase the enterprise interior, resulting in loss of profit losses. Worst cases may cause the loss of guest and the staff, the threats to enterprise's growth and development. This article through to the understanding of the essence of emotion management, demonstrates emotion management to motivate the staff what effects, and then puts forward relative should solution. Key Word: Emotion management ，employee incentive ，HumanResource目录中文摘要.........................................................................................................................................1Abstract............................................................................................................................................21．情绪管理的定义.......................................................................................................................11.1 情绪的定义及其功能...............................................................................................................11.2 情绪管理产生的背景...............................................................................................................21.3 情绪管理概念的界定...............................................................................................................22.国内外的讨论理论.......................................................