空乘专业人员应具备的心理素质研究摘要空乘人员作为一种特殊职业（人是不能作为一种职业的）,对其心理素质提出了更高的要求。高质量的服务不仅是乘客的需要,也是航空公司展示自身形象的窗口,这就要求乘务员具有良好的心理素质如何培养良好的乘务员心理素质,（语序不通）对民航事业的发展具有重要意义。随着我国加入WTO，我国民航服务业面临着新的挑战，高素质的复合型人才必将成为需求的重点，本文将从空中乘务应该具备的职业素质、空中乘务心理素质的培养以及提高空中乘务心理素质的途径和措施等三方面进行阐述，并结合自身的实习经历，提出自己的看法和见解。关键词：空中乘务；职业素质；心理素质AbstractTheflightattendantserviceofflightattendantsasaspecialprofession,thepsychologicalqualityrequirementsarehigher.Highqualityserviceisnotonlythepassenger'sneed,butalsothewindowoftheairlinecompaniestodisplaytheirimage,whichrequirestheflightattendantstohavegoodpsychologicalquality.Howtocultivatethegoodpsychologicalqualityofflightattendantsisofgreatimportancetothedevelopmentofcivilaviationindustry.AlongwithourcountryjoiningWTO,ourcountrycivilaviationservicesindustryisfacingnewchallenges,highlyqualifiedinter-disciplinarytalentwillbecomethefocusofthedemand,thisarticlewillfromtheairpassengershouldhaveprofessionalquality,psychologicalqualityoftheairpassengertrainandimprovethepsychologicalqualityoftheairpassengerelaboratesthewaysandmeasuresinthreeaspects,suchas,andcombinedwiththeirinternshipexperience,putforwardtheirownviewsandopinions.Keywords:Airflight;Professionalquality;Thepsychologicalquality目录摘要....................................................................1ABSTRACT..................................................................2一、前言..................................................................5（一）研究背景及意义....................................................5（二）研究思路及方法....................................................5二、空中乘务应该具备的职业素质............................................5（一）正确的人生理想....................................................6（二）强烈的现代观念....................................................6（三）高尚的社会公德....................................................7（四）具备较强的应变能力................................................7（五）优良的职业道德....................................................7三、空乘人员心理素质出现问题的原因........................................7（一）工作强度超负荷....................................................7（二）工作时间不规律....................................................8（三）难以得到他人理解..................................................8（四）管理条件过于苛刻..................................................8四、良好心理素质对空乘人员的重要性........................................8（一）良好心理素质是一个人综合素质的基础................................8（二）良好心理素质是培养良好人际关系的需要..............................8（三）良好心理素质是面对自我和挫折感的需要..............................9五、空乘人员应具备的心理素质..............................................9（一）作为空乘人员首先要真诚............................................9（二）作为空乘人员还应具备其他心理素质..................................9六、如何培养空乘人员的良好心理素质.......................................10（一）树立良好品格是培养空乘人员责任心的基础...........................10（二）要在教学中注重完善...
